Not What I Expected - Customer Service Representative Easy Signs Employee Review

I chose to accept a position at Easy Signs as I was looking for a position that would be both challenging and rewarding in a positive work environment. Easy Signs did not meet my expectations. Easy Signs Allentown facility has experienced significant operational challenges. As a former employee in the Customer Service Department, my time at Easy Signs was marked by considerable effort to not only fulfill my responsibilities but also to navigate the evolving landscape of management, policy, and poor workplace dynamics. The challenges I faced—ranging from inconsistent policy enforcement and communication gaps to high departmental turnover—reflect larger issues within the company’s management, culture, and development process. Easy Signs is a newly established operation in the US still developing its management practices and workplace culture. Management and HR staff, including supervisors, are inexperienced and often struggle to implement consistent procedures. Sometimes it’s as if they are just making things up as they go. This lack of experience directly contributed to high turnover in multiple departments. Instead of fixing the problems at the root (management level), their solution is to just terminate lower level and entry level employees. The way the company handles their policy and policy changes raises concerns regarding fairness and transparency (there is none). Policies and procedures are frequently altered without clear communication. The standards for evaluating employee performance is extremely vague and sporadic. Supervisors themselves don’t even keep track of when employee performance reviews should happen. (Again they were just figuring things out and making it up as they go). My experience, as well as the observations of others, saw that not all qualified, dedicated employees are treated fairly. This makes it difficult for most people to want to work there long term.