Pros
If you drink tea I guess the free tea is nice. Colleagues were mostly nice with a few bad eggs thrown in for good measure. Unfortunately some of the team leaders were the bad eggs in my time there. Work life balance is as good as it can be I guess. You're never asked to work overtime so that's something.
Cons
Where do I start? - No parking (promise of a space after 5 years service despite knowing full well they don't have the room for any more cars in the cark park. I guess they're counting on nobody having the determination to stay at such a poor company for that long... the system works) - High pressure tactics to get tickets closed. (THE TEAM TO CLOSE THE MOST TICKETS THIS MONTH GET A BEER EACH) omg thanks for the £1.50 bottle of becks! - Really bad software to support (lots of calls coming in none stop) - They hired me on a placement from uni. I started at the same time as 6 others who were just starting out on their careers without being on placement. After a few months the 6 of us had become 3. After a few more months I found out that the other remaining newbies had all been given a pay rise while I was left on my measly 14k package despite having better closure numbers than them. Go figure... - No perks to speak of - Office isn't in the nicest location - They claim to be industry leading case management software and as far as I can tell this is a self claimed title. I find it hard to believe anyone who knows anything about CMS systems would award Proclaim such a title. - Old computers and small screens. - Only a few comfy chairs in the office which if you're luck enough to get hold of will be taken by someone while you've got your back turned. I never had a nice chair but once I took a week off and when I came back my mouse keyboard and draws had all gone missing. really? - You never actually get to meet the development team as they're in the other building. In my 8 months working at Eclipse I never really saw any actual development getting done. Nothing changed so as far as I'm aware the other building is empty or they're all just browsing reddit all day.