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Edelman Financial Engines

Engaged employer

I Would Go Elsewhere. - Client Service Associate Edelman Financial Engines Employee Review

2.0
31 May 2024
Recommend
CEO approval
Business outlook

Pros

Great role to sharpen skillsets like critical thinking and use multi-tasking skills. Sharpen those skills and move on to something else. I can admit my pay was good with this role. I had a good manager.

Cons

Everyone pretty much does things however they want to do them; you are taught to do things a specific way in training, but when you actually go into the role… it is nothing like the training. I had to learn software on the fly that was never mentioned in training, along with 1,000 other things that training did not cover. I know a lot of roles consist of topics that can’t all be covered within the training period, but I would expect they would have sufficient resources for me to use to help me know what I need to do for the job. The resources are extremely vague. CSA’s and financial planners ignore regulatory rules and they do whatever is convenient for them… some of my training went totally out the window. My manager was great, but I felt like I was expected to perform up to an expectation they did not set me up for. My planner often seems frustrated that I am not entirely sure of what I am doing sometimes. It blows my mind this RIA is #1 on Barron’s. THAT RATING WAS BUILT ON THE BACK OF CSA’S, I WILL TELL YOU THAT. I often have to ask other CSA’s for help on things that aren’t covered in training. This position was not what I expected when I was interviewing; I do not believe they were truthful on the reality of this role in the interview process. Learning my role also hasn’t been easy with a pushy planner that wants things done the way HE wants them to be done and in the time frame HE personally prefers. I am grateful of all the people that helped me in this role, but this has truly sucked.

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Edelman Financial Engines Response
2y
We’re sorry to hear about your experiences at work. We’re dedicated to creating a positive and supportive environment for all our colleagues, so please reach out to our HR team so we can discuss your concerns in detail.

Explore other reviews about Edelman Financial Engines

5.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

Great firm if you are in to sales

Cons

Very high fee and the clients are not happy

3.0
2 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Pros Edelman provides strong exposure to retirement planning conversations and a fast-paced environment that builds customer service and communication skills quickly. The training and structure help you learn processes, systems, and compliance expectations. You get repetition with real client scenarios, and some teammates are genuinely supportive and knowledgeable.

Cons

The job can feel like a constant sprint. Metrics and monitoring often outweigh judgment and quality, and performance management can feel punitive rather than developmental. Leadership quality varies widely; the experience can depend heavily on your direct manager. Turnover and burnout felt common in the teams I observed.

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Edelman Financial Engines Response
1mo
Thank you for taking the time to share such detailed and balanced feedback. We’re glad to hear you found the training and early exposure to client conversations valuable, and that the structure helped build core skills. We also appreciate the candid perspective on workload, metrics, and leadership consistency. These are areas we continue to evaluate as we work to better balance performance expectations with sustainability, development, and a consistent management experience. Feedback like this is important in helping us strengthen how we support and coach our teams.
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