Pros
- There is a core group of people that are passionate about helping clients and doing their job well, and will go out of their way to befriend and help their coworkers. - Managed to learn a lot over the years by picking up responsibilities and tasks that interested me - While every company has bad seeds, the majority of the clients EO works with are great people
Cons
* Disclaimer: I left EO of my own volition after many years with the company, and was not fired or laid off. - The bottom line is and has always been the most important thing to upper management, and I've seen countless good employees either let go in favor of less experienced but cheaper workers, or driven away by the lack of reasonable compensation. I have also seen employees' jobs threatened for being the victim of abuse by clients. - Advancement is technically possible, but rarely matched with compensation increases more than 25 cents. It usually involves taking on numerous new responsibilities and hoping that management will eventually make an offer. - The expectations when working at EO far outweigh what the company will consider paying. Some employees have had to work multiple-months-long on-call shifts with no breaks or additional compensation. Employee burnout rates are alarmingly high. - Upper management tends to keep very important things secret. After a major change with a large client, all employees were promised that there would be no layoffs and there was no need to look for jobs. Only a few months later a very large number of employees, including some who had been with the company for years, were laid off with no warning. - The company will not train new employees. They may get help from one of the kinder employees, but there won't be official training and a new employee may be laid off for failing to do something they never knew they were supposed to do. - Employee benefits have been systematically butchered each year. Copays have more than doubled since recent years, and some employees no longer have important medications covered.