A Tale of Long-Time Service Unrecognized - Customer Care Associate Elevance Health Employee Review

1.0
4 Nov 2023
Recommend
CEO approval
Business outlook

Pros

I am here simply because the pay is great though for what I go through I need more.

Cons

I have been a dedicated employee of this organization for several years, during which time I have consistently put in my best effort to contribute to the company's success, specifically CUS > service operations. I have volunteered to assist in department projects, worked overtime hours assisting in other department backlogs and consistently strived to exceed expectations and with that earned accelerated progressions by meeting those very expectations. I have always believed in the values of hard work and commitment, which I thought were appreciated and acknowledged in our workplace. Over 6 years I have consistently worked hard and been dedicated, yet despite this, I have been passed over for multiple internal opportunities, and my request for feedback have not received a response. I have expressed to management several times that staying stationary in my current function is impeding my ability to advance, but my requests to fulfill other functions in my role have been met with silence. I've observed how employees in my department with less seniority, expertise, and experience be promoted and managers turn a blind eye when questioned. I truly wish they would shine a light on the National OOS Large group teams those managers in Indiana need to be replaced. The OE’s and so called SMe’s. All of them. There was a time when this company earned the recognition of being one of the best places to work. Today’s Elevance Health is horrible. Career advancement has been limited. Management is atrocious. The agents they are employing is reckless in a sense they do not care about the members. And the CLAIMS area I don’t know if they are off shore or what but they don’t even know how to formulate sentences. This company has lost sense of all of their core values. I would not recommend today. And NO I will not submit a request to ART. Why? Because I need my job. These bills be billing

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Elevance Health Response
2y
We’re sorry to hear about your experience. We strive to create a healthy work environment for all our associates. Your review helps us understand where we need to improve.

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5.0
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Cons

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2.0
22 May 2026
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Pros

Good Benefits and insurance Groceries benefit School reimbursement Gym benefits Hospital indemnity Insurance Remote work convenience

Cons

Pay rate never really goes up. Prefer to promote inexperience outsiders than from within. Low pay At the whim of Manager Favoritism Political Pretentious Metrics based of friendship with Management Hard to move up of you don’t suck up to a Manager or be political or be part of their click and group. QIP is also at the whim of the manager. Faulty metrics where you are blamed for FCR failures even when you fixed the issue on your first call and but because the member called in multiple times to other associates who didn’t help. Or do their job, they blame you for first call resolution when you never talked to the member till you resolved it. This is really messed up and it affects your QIP.

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