Very Stressful - Customer Service Representative (CSR) Elevance Health Employee Review

I enjoy being able to work from home and having a schedule that fits my day-to-day needs. My Co-workers are welcoming and extremely helpful. I am given the tools and instructions in order to complete my work with confidence. My mentor and manager are flexible and supportive. The PTO is great and Elevance Health offers 2 wellness days on top of the PTO. There are multiple opportunities for growth.

I do not have any cons.

Good Benefits and insurance Groceries benefit School reimbursement Gym benefits Hospital indemnity Insurance Remote work convenience

Pay rate never really goes up. Prefer to promote inexperience outsiders than from within. Low pay At the whim of Manager Favoritism Political Pretentious Metrics based of friendship with Management Hard to move up of you don’t suck up to a Manager or be political or be part of their click and group. QIP is also at the whim of the manager. Faulty metrics where you are blamed for FCR failures even when you fixed the issue on your first call and but because the member called in multiple times to other associates who didn’t help. Or do their job, they blame you for first call resolution when you never talked to the member till you resolved it. This is really messed up and it affects your QIP.