Company is in shambles - Anonymous employee Elevate Employee Review

1.0
12 Dec 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good vision, nice people (some).

Cons

Lousy pay (forced pay cuts, including new hires - after offers made) Sales team competes against Executives/Founders for deals CEO has no control, company now led by head of sales and head of consulting - who do not work well together Burning lots of talent out, have lost a TON of good people in the last 18 months Can't deliver services being sold (even asking some people they laid off to come back for part time to help with sales - just to give appearance they can deliver, with no real intent to be able to deliver) MANY services being delivered by outsourced "white-labeled" partner companies (without disclosing this to clients) Company feels like it's on decline

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Elevate Response
4y
Thank you for taking the time to recognize the strength of our vision and people and for providing us with feedback. The last two years have been challenging for the global workplace. Early on in 2020 companies made difficult decisions in the uncertain economic landscape presented by COVID. Many did mass layoffs, shutting down entire business units, or selling off parts of their business. Others opted for salary reductions. Elevate chose to take the approach that we are all in this together and to save jobs we implemented a 10% voluntary salary reduction applied to all Elevaters. Anyone claiming this would present a hardship was exempted from the reduction. Our Executive team took deeper cuts. Those reductions are no longer in force and salaries have increased across the company. As COVID changed the landscape of how we work into the future, in 2021, people chose to leave their jobs in record numbers. Our attrition at Elevate is up like most companies, but our flexible, virtual working environment where people can work when and where they wish has proved beneficial in holding that increase under 5%. We are looking forward to continued stability and a robust 2022. Please reach out to me if you would like to provide more detail on the concerns you present here. Your insight would be valuable and appreciated. Joyce Thorne, VP, Head of People joyce.thorne@elevateservices.com

Explore other reviews about Elevate

5.0
8 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Flexible schedule. Work-Life balance. Monthly training topics.

Cons

Sometimes break in communication can occur with case load assignments.

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Elevate Response
3mo
Thank you so much for this wonderful review! A 5-star rating after three years carries REAL weight, and it means a great deal to us! Flexible schedules, genuine work-life balance, and regular learning opportunities are things we want to be table stakes at Elevate. Hearing that they're consistently part of your experience tells us we're getting the fundamentals right. The communication gap around case load assignments is a fair flag: even one breakdown in clarity can create unnecessary stress, and that's worth fixing. We're reviewing how assignments are communicated to ensure all Elevaters always have what they need to hit the ground running.
4.0
17 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Contact of work was decent but not particularly challenging. Schedules were unpredictable because of client demands but overall could be managed if one was OK with 12 hour days.

Cons

Celebrate heroism versus day-to-day smooth operation. Made people believe the only way to get recognized was to commit unnatural acts

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Elevate Response
2mo
Thank you for a review that is both generous with the stars and honest about the experience. The distinction you've drawn between celebrating heroism and rewarding consistent, reliable performance is one that gets to the heart of how well meaning recognition cultures can go wrong. That's not the culture we want to build, and your feedback is a useful mirror. We’re examining how recognition and rewards are structured at Elevate to ensure that steady, high-quality contribution is valued as much as crisis response. Your advice to management is noted, and taken seriously.
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