* Decisions are made top-down, and lower-level employees have little autonomy,
* Leadership lacks expertise in areas that are critical to the business. which is causing bigger and bigger problems as the company tries to scale.
* The course curricula and technology platform that teachers use need major upgrades. This has been acknowledged to some extent, but the plans for addressing the problems are unrealistic, incomplete, or nonexistent.
* Some teams within the company are quite dysfunctional due to ineffective leadership, turnover, and lack of resources.
* Employees are expected to spend A LOT of time putting out fires with customers. This is causing low productivity and stalled progress despite a large number of employees who are working practically around the clock.
* All of the above have made the company extremely vulnerable to competition.
