Poor leadership - constant change - Customer Success Manager Elevate K-12 Employee Review

1.0
8 Jan 2025
Recommend
CEO approval
Business outlook

Pros

The CSM team and direct supervisors were amazing. The job was fully remote and offered good benefits.

Cons

Leadership was a mess, there was constant turnover, lay offs, and never any stability. There was no focus on what was best for the customer but rather just focused on what looked best for the CEO, VPs etc. It was extremely reactive and decisions felt like they were made with little foresight.

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Elevate K-12 Response
1y
Our Customer Success team is amazing – we’re glad you agree! We’re happy to hear that you appreciated the remote nature of the role and the benefits offered. Regarding your concerns about leadership and stability, we want to emphasize that, as a company in a rapidly evolving industry, adaptability is essential. While transitions and changes can sometimes feel disruptive, they are often necessary to position Elevate K-12 for long-term success. Decisions are made with the company's and our customers' best interests in mind, even if the results aren’t immediately apparent.

Explore other reviews about Elevate K-12

5.0
23 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good company with great mission

Cons

Just didn't make it after market shifts

3.0
3 July 2026
Recommend
CEO approval
Business outlook

Pros

Able to choose your schedule, lessons available for programs using Elevate K12 curriculum

Cons

Communication, availability of teaching opportunities, strange interaction between multiple layers of "coordinators" who don't seem to know each other, lack of reliable pay

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