Perception versus Reality - Customer Success Manager (CSM) Elevate K-12 Employee Review

1.0
12 Jan 2025
Recommend
CEO approval
Business outlook

Pros

Remote work from home job.

Cons

Company leadership is disconnected from what it actually takes to run the operation. When voices speak up to resolve very preventable fundamental issues it either takes too long to implement any real change, or leadership doesn’t take it seriously. The company leans on toxic positivity and would rather say everything is fine and everyone is happy than to actually work on making anything better.

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Elevate K-12 Response
1y
We’re glad you recognize the flexibility that our remote work opportunities provide, which is one of the key benefits we strive to offer at Elevate K-12. Decisions and changes often require careful consideration to ensure they align with company goals and operational needs. While it may take time to implement certain changes, this is done with the intent of making thoughtful, sustainable improvements rather than reacting prematurely. We aim to foster a positive and encouraging workplace culture while balancing the need to address challenges head-on. Maintaining optimism is part of creating a motivating environment, but it does not mean we dismiss issues brought to our attention. Elevate K-12 strongly values employee input and we remain committed to continuous growth.

Explore other reviews about Elevate K-12

5.0
23 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good company with great mission

Cons

Just didn't make it after market shifts

3.0
3 July 2026
Recommend
CEO approval
Business outlook

Pros

Able to choose your schedule, lessons available for programs using Elevate K12 curriculum

Cons

Communication, availability of teaching opportunities, strange interaction between multiple layers of "coordinators" who don't seem to know each other, lack of reliable pay

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