Nice company, very supportive managers --but easy to get comfortable if you're not looking for a challenge - Customer Engagement Analyst Elsevier Employee Review

4.0
21 Oct 2021
Recommend
CEO approval
Business outlook

Pros

Get to consult and support healthcare solutions for patients and nurses, and doctors

Cons

Upper movement can be difficult, you are not at the front of forward moving technology. Lots of people who have worked here for 23 years and are very comfortable in their roles. Millennials and Gen Z would get bored after a couple of years at this company.

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Elsevier Response
4y
Thank you for your review. Through organizational commitment, we take a combined approach to our people's growth and professional development strategies. We empower our people to take ownership and provide them with resources and opportunities to manage their career development.

Explore other reviews about Elsevier

5.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

Industry leader Great benefits Incentive trips Invests heavily in its employees

Cons

Processes can be burdensome and clunky at times

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Elsevier Response
1mo
Thank you for this balanced and thoughtful review. We're glad to hear that our benefits and investment in people are making a positive impact, those are commitments we take seriously. On the process feedback: Leadership is actively reviewing operational workflows, and the advice to listen more closely to employee feedback is something we're holding ourselves accountable to. If you're open to it, we'd encourage you to bring specific examples forward through your team or people and culture contacts. Change is most effective when it's grounded in the real experiences of the people doing the work, and that means you. Feel free to reach out to us at elseviergdrev@elsevier.com to provide more information Thank you for staying engaged and for caring enough to share this. It matters.
4.0
20 June 2026
Recommend
CEO approval
Business outlook

Pros

-Great company -Team has talented, experienced account managers and product experts who know the territory well

Cons

West team management is heavy on micromanagement and sets unrealistic territory targets without rep input — high turnover, and long tenure in company seems to shield this manager from accountability and growth

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