CS Rep at Embark - Customer Support Agent Embark Veterinary Employee Review

Embark is an incredible place to work! You get to dive into a variety of projects, and the team is extremely tight-knit, fostering real opportunities for growth. Your voice is heard, and people genuinely value new ideas. Everyone is hardworking, open-minded, and excited to take on challenges—it truly feels like a family (or a dog pack!). The perks of working for a dog-focused company speak for themselves—who doesn’t love dogs? Plus, the benefits are excellent, with great healthcare, work-from-home flexibility, and an office in Boston for those who prefer in-person collaboration.

The office space is on the smaller side, but with the shift toward remote work, it’s been a smart and natural transition. The previous larger space wasn’t necessary for how the company operates now.

The team is genuinely passionate about helping pet parents understand and care for their dogs.

The CEO creates a toxic culture. He frequently gossips about his direct reports behind their backs and even to their more junior team members. This has created constant and significant churn among the executive team which leads to paralysis in the organization. The company is in a negative growth spiral and there is no coherent plan to correct it.