Lack of basic support and frequent management changes - Customer Support Executive Embrace Financial Services Employee Review

• Frequent management changes: four managers in five years meant no continuity and plans often fell through • Return from parental leave and phased return plan were poorly managed: agreed reduced‑hours plan and the increase back to full‑time were lost during management turnover, leaving me financially worse off • Poor handover between managers: important emails and requests weren’t carried forward, and I had to repeatedly chase basic support • Concerns about maternity discrimination, though I missed the tribunal deadline to formally challenge it