Mindless work pays well, but management lacks direction - Claims Representative Embrace Pet Insurance Employee Review

Good culture at the company

Merge and acquisition let quality people go

Work life balance and getting to work from home

Since IPH acquired Embrace, employee morale has steadily declined. Many of the positive aspects of working here have been eliminated. Benefits were reduced, the majority of the IT department was laid off, and holiday bonuses were discontinued. Employees were told that although our PTO was being reduced, we would now have a company-wide “Wellness Day” as part of the new benefits. We were specifically informed that all IPH companies would be closed on July 2 and July 3, with July 2 designated as our Wellness Day. Then, about six weeks ago,management sent an email stating that those promised Wellness Days had been revoked and employees would be expected to work after all. Experiences like this have made it difficult to trust leadership. Repeated changes to promised benefits and perks have left many employees feeling undervalued and disappointed.