It WAS a great place to work until it wasn't - Claims Team Member Embrace Pet Insurance Employee Review

I've never been micromanaged more in any position. Ever. Productivity scores are the sole determining factor of your worth as an employee but it's nearly impossible to hit those goals when the system is complete garbage. Constant slow downs lead to tasks taking 4-5x longer than they should but no adjustment for Productivity. Core values are an absolute joke. They used to be true. Now it's only about how much you can get done without regard to how great you are at serving the pet parents. Leads lie to your face and play favorites. Outsourcing to Philippines made so much more work for US based workers because we had to fix their errors repeatedly and are told that they're really great for business. Claims are messed up constantly because the outsourced employees can't do their jobs correctly. I considered it a win if I didn't cry more than 4 times in a week because the stress level was unmanageable. I thought this was the company I'd be at for the rest of my working life. Instead I left beaten down by poor management, low pay rate, & awful customers. Bend over backwards to help the guy who threatened to bring a weapon to our office because we won't cancel his policy. Take constant abuse from entitled USAA members and then be told to smile while choking it all down. President Brian acts like the cheerleader type but in the same breath will remind the entire company that they are replaceable. But hey! He loves you if you're 'cranking' it.