If you can ignore the crap, its fine - Anonymous employee Embrace Pet Insurance Employee Review

Good culture at the company

Merge and acquisition let quality people go

The ability to work remotely.

The company shows a clear lack of direction, making it difficult to understand priorities or long-term goals. Day-to-day operations often feel reactive rather than organized. Micromanagement is a significant issue. Employees are expected to notify leadership whenever they step away from their computer—even during scheduled breaks and lunches. This level of monitoring creates an environment that feels more about control than trust. The reporting structure is inconsistent and confusing. During training and nesting, employees are expected to report to multiple leaders instead of having a single, reliable point of contact. This leads to conflicting guidance and unnecessary frustration. Leadership communication is often discouraging. Repeated references to previous trainees who did not make it through training are used as a warning, which undermines confidence rather than fostering growth or support. Training itself is underdeveloped. Materials are not tailored to different learning styles, and the presence of frequent typos and grammatical errors makes the content feel rushed and unprofessional. Compensation does not align with expectations. The role requires absorbing a large amount of information quickly in a fast-paced environment, yet the pay does not reflect the workload or pressure placed on employees.