5.0
14 Dec 2016
Current employee, more than 10 years
Atlanta, GA
Recommend
CEO approval
Business outlook
Pros
I love helping people on the phone, coordinating an appointment for them, giving them advice, personal or professional and sometimes they even give me advice. I like talking to the senior citizens making them feel better after just talking to them, sometimes that's all they want.
Cons
I wish there was more shifts available to accommodate for work schedules. I also wish that quality control dept look more into the quality of the calls and how much we put into the calls & not always stick to the script of yes or no questions.