New Here But Loving It! Great Pay, Entry-Level - Call Center Customer Service Representative Empower Employee Review

5.0
8 Aug 2018
Recommend
CEO approval
Business outlook

Pros

They train you; the pay is great (40k for call center rep); the people are kind; full benefits day 1; many amenities! Diverse backgrounds in my training class; all ages, some with financial backgrounds, some brand new like me.

Cons

I'm too new to know cons yet. I'm seriously loving it. Perhaps a con to some (not so much to me) is that the nature of a financial company is strict. You have to adhere to your schedule without wiggle room, as well as your number of paid days off (can't go over into unpaid days). But this doesn't seem like it will be a big deal. For this job (call center rep) we're in 12 weeks of training for 2 exams, so you have to be self-sufficient at studying (paid studying during work), but everyone seems fine with it! I'll post a review again once I've been here longer, but I highly recommend this job to anyone looking to kickstart their career and life.

Explore other reviews about Empower

5.0
3 July 2026
Recommend
CEO approval
Business outlook

Pros

- unlimited PTO - high majority of company is remote and offer remote roles nationwide

Cons

- within technology, expect some weekends or nights during the week when you are expected to work.

5.0
11 June 2026
Recommend
CEO approval
Business outlook

Pros

Many smart people genuinely want to grow & succeed; An excellent long term strategic vision backed by long term oriented investors; Ample growth opportunities at a business that is very well positioned for long term growth. Leaders that genuinely care about their people. Remote work is truly an advantage - just the lack of a commute makes a large difference. Opportunity to be at the ground level of a company that will develop a much stronger national brand over the next decade.

Cons

Delivery & Execution are areas that are truly challenging in the high growth/evolutionary environment that Empower is in today. Cultural changes are happening within the business that create some competing priorities, though Sr. Leaders continue to lead through this. Working with people across the US means don't expect a normal schedule - early / late starts and working lunches are the norm.

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