Soul Sucker - Retirement Customer Service Representative Empower Employee Review

2.0
30 Sept 2024
Recommend
CEO approval
Business outlook

Pros

It's a paycheck, albeit low. 401k with match (us lower levels get 6% match)

Cons

No work/ life balance!!! non-stop calls, being ignored by managers, and verbal abuse from the callers are next-level. Upper management does not care about the workers. Good luck with requesting the days you actually need off. I feel sorry for you if you miss an unscheduled day or have a last-minute emergency. There's no real room for advancement. Every rule that we have is to make managers and every other department's life easier while we take the brunt of it.

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Empower Response
1y
Thank you for your feedback. We are sorry to hear that you did not have a great candidate experience and will use your feedback to improve the experience for future associates.

Explore other reviews about Empower

5.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Empower fully supports work life balance. They also support and encourage community service. I like the fact that they match not only by monetary contributions, they also match actual volunteer hours with money. Management at all levels is committed and invested in you professionally and personally.

Cons

None that I have found.

2.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

It is a consistent paycheck in an industry that isn't going anywhere. The benefits are average to slightly below average. If you are lucky, your immediate manager will be a real person and not just a faceless suit.

Cons

A caution to the culture : Empower is more interested in APPEARING to be a good place to work instead of actually being a good place to work. The employees were instructed by HR to leave a Glassdoor review IF we enjoy working at Empower. They made no mention of everyone leaving honest feedback regardless of their feelings about the company. That is incredibly telling about the culture and priorities of the company.

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