call center employee - Retirement Representative Call Center Empower Employee Review

3.0
23 Apr 2025
Recommend
CEO approval
Business outlook

Pros

good benefits & good pay

Cons

calls are non stop specially if you are in the bilingual department, bilingual department(Spanish) lacks resources for employees to help its clients in the same way English customers are taken care off, prepare yourself for mental exhaustion,

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Empower Response
1y
Thank you for your feedback. We're glad you appreciate the good benefits and pay. We understand the challenges and are committed to improving resources and support for all employees. Your insights are valuable, and we're dedicated to enhancing the work environment.

Explore other reviews about Empower

5.0
6 May 2026
Recommend
CEO approval
Business outlook

Pros

Flexible Schedule Unlimited PTO Competent Management

Cons

No real cons to point out

5.0
11 June 2026
Recommend
CEO approval
Business outlook

Pros

Many smart people genuinely want to grow & succeed; An excellent long term strategic vision backed by long term oriented investors; Ample growth opportunities at a business that is very well positioned for long term growth. Leaders that genuinely care about their people. Remote work is truly an advantage - just the lack of a commute makes a large difference. Opportunity to be at the ground level of a company that will develop a much stronger national brand over the next decade.

Cons

Delivery & Execution are areas that are truly challenging in the high growth/evolutionary environment that Empower is in today. Cultural changes are happening within the business that create some competing priorities, though Sr. Leaders continue to lead through this. Working with people across the US means don't expect a normal schedule - early / late starts and working lunches are the norm.

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