Nothing - Customer Success Specialist Emversity Employee Review

Salary is credited on time and the office infrastructure is good. Initially, the company culture and growth opportunities felt promising.

As the company expanded rapidly, it lost structure and proper direction. There were constant changes in products, processes, and strategies without proper planning. * Management lacked clarity and organization, which created confusion at the center level. * Managers were often relaxed and disconnected from ground-level challenges while continuously putting pressure on the team for targets and conversions. Most of the burden was pushed onto counsellors and center teams. * Excessive sales pressure and unrealistic expectations affected employee morale and work-life balance. * Frequent hiring and firing created an unstable work environment, and many employees were terminated without proper communication or justification. * HR support was poor and responses were often delayed or ignored,they don't even care to reply

good people and good env

low rate and short contract