Bait & Switch - Customer Service Specialist Ensemble Health Partners Employee Review

Amount of calls taken a day (between 60-90) , Unrealistic Metric Goals and QA, Phones are set up to auto dial patients for Cold Collection calls, Constant changes, whether they work or not, Physically and mentally draining, such a bad job for your mental health, poor management, not enough team members, Management refuses to take escalated calls, the pay is not worth all this