Well it’s a job - Pre Registration/Scheduling Ensemble Health Partners Employee Review

It’s the most unorganized company I have ever worked for. Something they don’t tell you when you start is there point policy. Let me tell you a little about it one minute late is 1 point. Call off 3 points, l unless it’s a day that they previously denied you pto for then it’s more points, 10 points verbal. I’ve never worked for a company without a grace period before...what happens if there is a snow storm? Or a car accident? Sometimes being a few minutes late is just unavoidable no matter how much you leave early or prepare. Life happens. They also don’t inform you that the health insurance is trash. Literally if you don’t go to a mercy facility just don’t pay for the insurance. It’s useless unless you go to a mercy doctor. Also the money they put in your HSA for doing the wellness stuff is only good at mercy facilities. The vacation is not usable until you accrued it, which makes taking time almost impossible because if you get sick that’s your vacation time that you accrued so far (14 days). Oh and on that subject for holidays you have to make up those hours that week. For example on Christmas Eve we close early and have to make up the hours that week or if you had it you could use pto for those hours. They combined departments and have a new auto dialer that calls out to the patient the only issue is that we don’t know any of there information when it calls so we still have to ask there name, date of birth just pull the information up so we talk to a lot of upset people because they feel ( and are correct) that we should already know who they are talking too because “we called them”. They do not want feedback for the dialer, if you give it to them they say you are negative and they don’t want negativity. Oh it also calls the same person multiple times even if the person has already been pre registered, when we try and inform them they say it’s human error? As someone who has worked on dialers before I can say there’s is broken and they have no intention of fixing it. I’m sure there are decent places to work here but scheduling and pre registration are awful. I worked in high value call centers before but I had never had the back to back calls like that.