9 Sept 2019
Ensemble Health Partners Response
6yAs I read your review I’m not so much concerned that there may be opportunities for Ensemble to improve (every large company has ways to grow), as I am concerned that we could have done better to inform you of all the things we do to empower both your voice and your career. We have 4 different training tracks that we offer internally, as well as associate support for external education, all designed to make sure that the staff we have today can become the leaders we need tomorrow - absolutely essential for a company that continues to grow. We offer a comprehensive suite of RCM training courses and every person who works at Ensemble, from the CEO to the videographer, is CRCR certified. Within 90 days, every associate gets 160 hours of job training (part of the reason we’ve been outperforming all the other vendors in our space). We also have 10 distinct channels of communication and escalation for every issue, idea, complaint and compliment. And they don’t end just because an associate leaves. I’m all ears for anyone who has concrete ideas on how we can improve Ensemble: ShareWithShannon@EnsembleHP.com
Oh, and by the way, I’m glad you like the Thursday snack, but it’s not about the popcorn, it’s about spending time with the people you work with to form true teams - the kind of teams Ensemble needs to really transform healthcare.