Company - Denials Specialist Ensemble Health Partners Employee Review

Thank you for this feedback. It’s true, we have added significantly to our leadership team in this past year, but the vast majority of the over 1,000 new associates that have recently joined us are front-line operators. Our goal is to create and promote our leaders from within as much as possible. What Ensemble is bringing to healthcare providers is both powerful and unique and in order to scale what makes us special we need to invest in the development of our staff so that they can grow and lead the associates that we hire to support our growing list of partners. I am very proud that our internal promotion rate is nearly 25% higher than industry benchmarks. The SMART mentoring program was one of the systems we put in place to help with that. It is designed to work in conjunction with our RCM training courses, Leader In Training program, Career Pathways, Readiness Profiles and Stakeholder Maps. It’s also totally voluntary - something our associates elect to do to expand their experience and grow as individuals. With that said, if you believe there is room to improve our training, I want to look very closely at that. We use regular training, refreshers and certifications to make sure that all our associates are able to operate as the best in the business, but we are also quickly developing new technologies to push the edge of what is possible in our industry. Occasionally, training lags behind and I appreciate this reminder to double our efforts to make sure our associates can make the best use of all our new technologies. As for systems and processes, we are driving dozens of parallel initiatives to support our scaling operation. Ideas and feedback from our associates are at the center of all of them. We make an effort to report on progress for these initiatives, but truthfully visibility could be better. Our focus has been on delivery and resolution. I will look at how we can drive better visibility for how we are empowering our associate voices and putting their ideas into motion. Thank you again for the feedback.