Two years … and still a mess. - Certified Professional Coder Ensemble Health Partners Employee Review

Management is clueless about what is going on with the clients we have. Upper leadership doesn’t have a clue what’s going on all the way down the corporate ladder cause they just take managements word for “everything is great”. People are leaving left and right because our pay does not match the work we do. People who have been brought over to Ensemble because of buyouts are working three times harder than they did when they worked directly for the client because we don’t just work for that client anymore but are expected to work others as well. I can do the same job and someone on my team and because my location is in rural America and they are in the city - they make more than I do. That’s not fair at all especially when we are doing the same job with the same expectations. We do these surveys and they avoid the issues like the plague. It’s always the excuse of “we are working on it”. We have “managers” in charge who are clueless about the specialties they are over. They never login to clients and take a look at things because they expect the coders to just carry them. We have coders who fail to meet productivity and nothing is ever done about it. Then we have coders who are killing themselves with their jobs cause they know if they don’t … they won’t stand a chance at getting a bonus for the quarter that they desperately need. There are too many policies and procedures and things change every time you turn around. We have meetings about how to do do things and it doesn’t even relate to the client we work which does nothing but cause confusion. 401k is not matched and we never know when things are going to happen with it.