Low pay, they just restructured their bonuses and are now minuscule if we are even able to meet their metrics to get one, raises are a joke, you have to track your entire day minute by minute on their "down time tracker" to ensure you are meeting their productivity requirements, lots of off shore contractors that don't really seem educated enough to the job correctly which in turn causes more work, no incentive to get further certifications, they dont like hearing employees complain about their pay they get very defensive and bring gratitude into the conversation... well sorry but gratitude doesnt pay the bills... they do not match 401k they give like $250 (might be less) a year towards your 401k. This year we got a $10 holiday bonus.