Where do I start? Well one week after training I could see why they had a high turn over rate. They give you too much information during training that ends up conflicting with what management says once you’re out of training. You’re expected to meet goals and like I stated what your Smarts train you to do (that’s what they call their trainers) is not what management tells you to do. You have 8 hours to complete your goal and it goes up every two weeks until you get to 45. So that is 8 hours you have to complete 45 accounts. If you don’t make productivity they put you on a PIP. They tell you they’ll off extra help and training but they don’t. And not only are you expected to meet productivity they also grade you on “quality” which are your notes. So even if you make your goal if they don’t like your notes they can fail you. Once you fail your PIP you get two extra weeks of being “watched”. This is just a way for them to say they gave you all the resources and help on paper but not actually give you any extra training what so ever.
They routinely add more work, more work not more pay. Information is also never consistent. One manager says one thing while the other says something completely different. There are meetings daily which interfere with meeting your goal because you can’t be on a call during that time.
Managers do not know how to talk to people. There is constant micromanaging, your manager makes you feel like you’re dumb, they treat you like you don’t know anything even if you have experience with insurance and healthcare. None of the managers or leadership know what they’re doing. All those “parties” and “gifts” are smoke screen to make it seem like this is a great company to work for but it isn’t.
