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Entourage Events Group

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Profit first, customers last - Wedding Coordinator Entourage Events Group Employee Review

1.0
28 Jan 2020
Recommend
CEO approval
Business outlook

Pros

Hardworking employees and great relationships built while working here.

Cons

The entire company is mismanaged. From basic scheduling to accounting, nothing seems to be running smoothly. A few hours before an event, the rooms may not be close to set-up because the schedule was not sent out and there are no waitstaff scheduled to work. Vendors are waiting months to receive payments and, even worse, employees are not receiving paychecks on-time either. Servers and wedding coordinators are underpaid and overworked. Most servers are temps because the turnover is so high. In two years, over 10 wedding coordinators/assistants have either been let go or quit. Overall, customer service is poor because of the turnover in the wedding department. The owner doesn't care about this though, as long as weddings are being booked and deposits are coming in.

Explore other reviews about Entourage Events Group

5.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

Different events keep daily work interesting. Team members help quickly during last minute event related situations. Managers don’t micromanage. Good learning around vendor coordination and client communication skills. Fast moving environment. Competitive pay and benefits.

Cons

Long hours during larger event weekends

1.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Some of the servers I worked alongside actually weren't terrible.

Cons

Every idea about how to run things better gets this polite smile and 'we've always done it that way' and then absolutely nothing changes, which honestly gets exhausting. The management acts interested in what you think but you can tell nobody actually cares because they're too settled in how things are, too comfortable with the mess, and they'd rather protect the status quo than fix anything. There's this weird invisible hierarchy where people who've been there forever get better treatment — better shifts, more trust, actual acknowledgment — and everyone new just figures it out eventually or leaves. I tried raising operational stuff that would've made the actual work easier and got smiled at and nodded at and watched nothing happen, zero follow-up. They say 'we're like a family' but families actually talk to each other and try to solve problems together, not just tolerate dysfunction while the same people stay comfortable.

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