Used to be great, hopefully can get back there, but changes are needed - Project Manager I Entrata Employee Review

1.0
12 Feb 2025
Recommend
CEO approval
Business outlook

Pros

Work from home/hybrid. Onsite perks are nice, good gym, snacks etc. Direct team members and customers are great to work with.

Cons

Only promotes friends, qualifications don't matter. This leads to management from different departments runnings areas they have never worked it. It would be okay but there is 0 humility or understanding they need to learn a new area. The mentality in Ops has become "fall in line, or leave". The definition of "fall in line" changes at least every month so no one has any idea what is expected of them. It quickly became a foxhole environment, chaos all around and coworkers, just looking at each other wondering what is going on. Very frequently heard people say "I'm just going to keep my head down and stay out of trouble" (seriously a couple of times a week from different people) Working there I was aware of over 50% of my department was actively looking for work elsewhere. Job market is insane, if that gets fixed the talent will quickly leave entrata and they'll be stuck with a bunch of "friends" who don't know what they're doing. Hope not as they have a great product and a lot to offer the housing software community.

Explore other reviews about Entrata

5.0
23 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great Culture and a product that actually works. They have raving fans as customers, which help a ton

Cons

The shift from bootstrap to VC funded came with the usual issues of turnover and culture shift

2.0
10 Feb 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I have a pretty good group of team members. My mid-level supervisor is also easy to work with and supportive.

Cons

Entrata does not care about their employees, or even their products/services. This is made clear by insane workloads, exhausting meetings with escalated clients, and a “standard” 3% (if you are exceeding expectations and lucky) raise. I do moderately technical work that requires a decent amount of experience, as well as a client facing and internal leadership role, and I don’t make what is considered a “living wage” in Utah, even after years of working here. Execs seem to be having a great time partying at Summit with the most expensive celebrities they can book (Seinfeld, James Cordon, Tom Brady, Weezer…) but absolutely do not care about the uninvited staff who are working to support their client retention and their low-bar concept of product integrity.

3
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