Pros
I don't know much of what they did well.
Cons
They could not provide solid standard operating procedures. Policies and rules would change depending on the customer or how management felt. They are so scared of loosing customers that they were afraid of the customers. They would rather lie to the customer to save face. Daily brow beatings were normal. They would rather focus and blow out of proportion the things that were done wrong then all of the many things that were done right. No two employees were treated the same in regards to benefits or employee perks. They have a high turnover rate. No severance packages offered for workers laid off due to a reduction in force. It took 3 months to get benefits that were supposed to be available after 30 days.