Disheartening experience at Leadership level despite a cohesive Team environment - Account Manager Epassi Employee Review

2.0
24 Apr 2025
Recommend
CEO approval
Business outlook

Pros

- Strong sense of camaraderie and collaboration among non-management staff. - A commendable work-life balance is generally respected and upheld across the organisation, including by management.

Cons

- The management approach feels outdated, with a notable lack of transparency and a hierarchical style that discourages open dialogue. - Favouritism appears to influence decisions more than merit, which can be demoralising for high performing employees. - Communication around company vision and strategic goals was notably lacking during my time there. As a result, it was often unclear how individual contributions aligned with broader business objectives. - There were no formal performance reviews or market benchmarking of pay, which raised concerns around the consistency and fairness of reward and recognition. - Issues of gender imbalance and lack of diversity were visible within certain teams. - Concerns regarding inappropriate behaviour from senior leadership were not sufficiently addressed, and historical patterns of similar conduct had reportedly been overlooked in previous roles. - Limited room for progression and career development. - Outdated technology platforms hinder efficiency and innovation. - compensation and benefits are not competitive, and there are significant, opaque disparities in pay—sometimes to the disadvantage of more senior or higher-performing employees.

Explore other reviews about Epassi

1.0
2 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The friendships made here will last beyond this company. Nice colleagues suffering together.

Cons

Since they replaced all the C-level executives with people from Hello Fresh (and also strategic positions with engineers from there), the company has completely changed. They fired all the old leaders and put in this American-style leadership that doesn't inspire, doesn't engage in dialogue. It's no longer the Epassi we trusted, the one we enjoyed working for. Today it's a bunch of Hello Fresh people pressuring employees for productivity, there's no dialogue, actions are top-down, the product and its viability aren't analyzed, they don't know the customers or the market, and they change everything to their own way without alignment with the engineers. There's high pressure for delivery and layoffs are starting to happen. We're afraid to ask questions and give our opinions because the new leadership doesn't encourage and isn't open to hearing criticism.

2
2.0
21 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great on paper, messy in practice.

Cons

If you value professionalism and confidentiality, this may not be the right environment for you. I was surprised by how freely personal information and rumours were discussed by people who should have known better. Communication often felt fragmented when it came to important business matters, but somehow gossip travelled at lightning speed. If you work here, keep your personal life firmly on a need-to-know basis.

See reviews by: Helpful|Rating|Date|All