Bistrack Team - Product Support Specialist Epicor Software Employee Review

3.0
3 Oct 2023
Recommend
CEO approval
Business outlook

Pros

Great company, Great Benefits. Great People.

Cons

Team involved in doesn't need anyone on the east coast due to the difference in time to work with. The main team was in British Columbia Canada and I was in the Eastern Time Zone. The etiquette for the technical team is over professional for the people that you are working with as they are in the lumber yard and building supplies area. I was terminated for not learning the system and having a casual talk with a client that had an issue to ease tension.

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Epicor Software Response
2y
We understand that managing a global team across different time zones can present challenges, and we apologize for the difficulties you encountered due to the time zone difference. We acknowledge that striking the right balance between professionalism and communication style is essential. Your input highlights the importance of cultural and contextual awareness in our interactions with clients. We regret that your tenure with us was cut short, and we appreciate your candid feedback. We will continue to work on enhancing our processes and communication to better navigate the complexities of a rapidly growing digital workplace across global time zones. Thank you for being a part of our team, and we wish you success in your future endeavors.

Explore other reviews about Epicor Software

5.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

It’s been a really positive experience working at Epicor. I’ve had the chance to work on meaningful roles, partner closely with great teams, and continue learning along the way. The people here make a big difference—there’s a strong sense of collaboration, and it feels like everyone is working toward the same goals. Overall, it’s been a place where I’ve been able to grow and actually enjoy the day-to-day.

Cons

Like any company in a growth stage, things can move quickly at times, which can come with its challenges—but this is something Leadership is aware of and being cautious about.

4.0
8 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Supportive teammates - Powerful technology - Excellent growth opportunities - Vertical and Horizontal career advancement opportunities if you are curious, proactive, motivated, and genuinely passionate about the brand, teams, and the work we are doing

Cons

- It is easy to fade into the background if you don't have a center-stage role, you need to step up to make yourself visible; otherwise, you're at risk of career and reward stagnation - Like most companies, cost and timing are major contributing factors when deciding on the tools leadership make generally available to individual contributors - you're bound to be disappointed if you expect to have the latest and greatest of everything without first providing a value proposition to a senior leader. Be ready to invest personal time building use cases and gathering data to make strong cases for solutions you think will add value to your team and have a positive impact on the organizational strategy

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Epicor Software Response
2mo
Thank you for taking the share your feedback. We appreciate the time that you've spent with us and it is clear that you care deeply about the work we do for our customers at Epicor. We are happy to hear that your team and the career development opportunities we provide have been highlights of your experience with us. We're proud to say this is the experience that we're committed to providing to everyone on our team. With that being said, every person on our team, regardless of their personality or role, deserves to be valued and rewarded for the impact we make. We take this feedback seriously and are committed to making sure all contributions are equally valued. Our quarterly STAR awards are just a small piece of the puzzle. In FY24, the Epicor team recognized each other 17,346 times our internal recognition tool. We're continuously improving and innovating these types of tools and initiatives so that we can cultivate a culture of appreciation at Epicor. We encourage you to share what you've experienced with your HRBP so that we can hear more of your ideas and perspective directly. Thank you again for this thoughtful review.
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