Working here at Equifax - Customer Service Representative Equifax Employee Review

5.0
23 Feb 2022
Recommend
CEO approval
Business outlook

Pros

I have enjoyed my time working here at Equifax, the hours here in the office and also working from home, adds a little variety so that I will not get burn out to fast.

Cons

The issues that I have had with my parking situation was questionable at first, it took a minute to clear up, but all is fine now

Explore other reviews about Equifax

5.0
2 July 2026
Recommend
CEO approval
Business outlook

Pros

World class products, solutions, and people

Cons

None that I've come across yet

2.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

My direct manager. Comp plan if you’re lucky enough to find several whale clients, and if you’re lucky, the commission is approved.

Cons

There are a lot. First, office politics. Equifax expects employees to be very corporate and robotic. Metrics metrics metrics. 100% focused on revenue, not customers. Metrics, metrics, metrics. PIP overuse. Even when you’re 150% to yearly plan 6mo in, they expect 300%. Make sure to keep receipts. Senior management will find the most ridiculous ways to push reps out, continently right before a huge payout of a very delayed commission plan. (Sell something in Jan 2025, you will only get a fraction of commission until June 26). That’s if the exception committee approves payout (which never happens). If you sell a big deal, don’t expect to get paid 100% of what the plan says.

See reviews by: Helpful|Rating|Date|All