Not a job I would ever recommend - Complaint Handler Equifax Employee Review

1.0
21 Dec 2022
Recommend
CEO approval
Business outlook

Pros

Colleagues within the team is one of the pros as it’s the same for most

Cons

The management was extremely micro-managing and seemed to have no concern for the health and well-being of their staff. The managers/ team leader in charge of our team was particularly difficult to work with, as they seemed to have a personal vendetta against some of the employees and were consistently unkind and unfair in their treatment. This has caused a lot of people to leave and not raise this incase they get refused a reference. In addition to the poor management, there was also no opportunity for progression within the company. It was clear that the management was more concerned with maintaining their own power and control rather than helping their employees grow and develop in their careers. Overall, my experience at this job is/was extremely negative and I would not recommend it to anyone. The toxic work environment and lack of support from management made it a difficult and unpleasant place to work. Equifax has TL in Wexford who makes all the rules and has favourites.

Explore other reviews about Equifax

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company and centrally located

Cons

No clear growth opportunities available

2.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

My direct manager. Comp plan if you’re lucky enough to find several whale clients, and if you’re lucky, the commission is approved.

Cons

There are a lot. First, office politics. Equifax expects employees to be very corporate and robotic. Metrics metrics metrics. 100% focused on revenue, not customers. Metrics, metrics, metrics. PIP overuse. Even when you’re 150% to yearly plan 6mo in, they expect 300%. Make sure to keep receipts. Senior management will find the most ridiculous ways to push reps out, continently right before a huge payout of a very delayed commission plan. (Sell something in Jan 2025, you will only get a fraction of commission until June 26). That’s if the exception committee approves payout (which never happens). If you sell a big deal, don’t expect to get paid 100% of what the plan says.

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