Operations Manager / AGM - Assistant General Manager Equinox Employee Review

4.0
25 Aug 2016
Recommend
CEO approval
Business outlook

Pros

-Great mentorship from other management -Tons of in-house training opportunities in sales, management, leadership, budgeting (there are monthly training periods as well as a two-week intensive sales training course that pays huge dividends) -Great team atmosphere (the people you work are all high energy people working just as hard as you) -Competition drives you to succeed, and it is possible to make some extra money with bonuses -Free membership to the gym and discount on amenities (e.g. massages, personal training) -Opportunity for rapid advancement if you work hard for it. People can become GMs in a year or founder and stay AGMs for three or four. They tell you they don't hire AGMs, they hire future GMs in AGM positions and then give you opportunity to learn and prove yourself. Take advantage of that.

Cons

-10-12 hour days are the norm, and its not always normal hours. -As an AGM expect to be the manager working most holidays -Vacation time for anything longer than a few days is technically available but impossible to schedule -You live on a monthly schedule of success or failure (with regard to sales and departmental goals). This can be a pro or a con, depending on your personality. I personally enjoy wiping the slate clean each month but I include this in the cons because I've seen it wear other people down. -Extremely fast ramp-up process. Be ready to hit the ground running. The GM has other things to do and needs you do start doing your job asap. -Babysitting college-aged hourly workers at the front desk. Building a team of responsible students pays dividends, otherwise you will be miserable covering their shifts. -Equinox Members are the most spoiled group of demanding ungrateful people in the world. Be ready to cater to their every whim. -AGM pay is a little low for NYC, GM pay is more manageable.

Explore other reviews about Equinox

5.0
10 Feb 2026
Recommend
CEO approval
Business outlook

Pros

good benefits even for part time employees

Cons

hard to get a raise on your hourly wage

2.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

free gym membership your own office

Cons

Sales quotas can be aggressive, and there is constant pressure to hit monthly targets regardless of market conditions. Success often depends heavily on club traffic, lead quality, and location, which can make performance feel inconsistent. Long hours and weekend availability are frequently expected, especially during promotional periods and month-end pushes. Compensation can fluctuate significantly if sales goals are missed. Management styles vary greatly by club; some locations offer strong support while others can be highly numbers-driven. Administrative tasks and CRM follow-up can become repetitive and take time away from building member relationships. High turnover among advisors can create additional workload for remaining team members. Advancement opportunities exist but can be competitive and sometimes unclear. The focus on sales metrics can occasionally overshadow the hospitality and member experience aspects of the role. Corporate initiatives and promotions can change frequently, requiring advisors to quickly adapt messaging and sales strategies

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