Not a place that values their Massage Therapist. - License Massage Therapist Equinox Employee Review

2.0
6 May 2017
Recommend
CEO approval
Business outlook

Pros

The free gym membership and shop discounts were great perks. The majority of the staff were very nice as well.

Cons

As a LMT you are pretty much working for free the majority of the time. You don't get paid for floor work. The pay is low in comparison to other spas that don't require marketing by the massage therapist. Most of the spas have little to no business. I did not stay around too long because I saw the writing on the wall. But I did have the ability to check their appointments for the last 6 to 12 months at 2 midtown gyms in NYC. They were averaging between 25 to 70 massages a month. That was with 2 to 4 massage therapist working. One male therapist who had been with the company for 2 years said "if you get 3 massages booked in a 6 hour shift you are very lucky". That was my cue to leave. Spare yourself the misery and avoid working for Equinox in their spas.

Explore other reviews about Equinox

5.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Short hours. Free gym membershio and you can take the classes as well.

Cons

Sometimes too slow or at times way too many kids to handle by yourself.

2.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

free gym membership your own office

Cons

Sales quotas can be aggressive, and there is constant pressure to hit monthly targets regardless of market conditions. Success often depends heavily on club traffic, lead quality, and location, which can make performance feel inconsistent. Long hours and weekend availability are frequently expected, especially during promotional periods and month-end pushes. Compensation can fluctuate significantly if sales goals are missed. Management styles vary greatly by club; some locations offer strong support while others can be highly numbers-driven. Administrative tasks and CRM follow-up can become repetitive and take time away from building member relationships. High turnover among advisors can create additional workload for remaining team members. Advancement opportunities exist but can be competitive and sometimes unclear. The focus on sales metrics can occasionally overshadow the hospitality and member experience aspects of the role. Corporate initiatives and promotions can change frequently, requiring advisors to quickly adapt messaging and sales strategies

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