Unfortunate work experience - SPA Coordinator Equinox Employee Review

2.0
2 Apr 2013
Recommend
CEO approval
Business outlook

Pros

The staff is fun. You can work out at the gym, but limited access during certain times and no classes. Better to be an outreach person. If you put in the time you can move up fast. Mainly because there is a revolving door in all the locations. You can easily switch departments.

Cons

The pay is ridiculously low for the amount of time need to perform the job correctly and get managers bonus. There is zero transparency between departments. My GM didn't even understand the understand the hours I was supposed to work - P/T! Actually heard an AGM tell an employee "you are all replaceable" because employee wasn't making enough money and needed a second job or would have to quit. This happened while on the floor... at the front desk... in front of other employees and members.

Explore other reviews about Equinox

5.0
11 June 2026
Recommend
CEO approval
Business outlook

Pros

Spa Management is professional and tends to employees needs. Encourages growth within the company and career wise.

Cons

The General management is continuously changing so credit for past performance is lost.

5.0
5 July 2026
Recommend
CEO approval
Business outlook

Pros

Free Equinox membership. Easily one of the biggest perks. You get access to a premium gym that normally costs hundreds of dollars per month. Health and fitness environment. You're surrounded by people interested in wellness, and many coworkers are into fitness. Customer service experience. Great resume builder if you're moving into hospitality, sales, banking, or corporate roles. Professional atmosphere. Equinox expects a polished appearance and high-quality service, which can help build professionalism. Networking opportunities. Members often include business owners, executives, and professionals in West Palm Beach. Relatively straightforward work. Most duties include greeting members, answering phones, checking members in, updating accounts, and keeping the lobby organized.

Cons

Pay is relatively low compared to the expectations and cost of living in South Florida. Many employees cite compensation as a downside. Can't call out sick.

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