Fancy member experience, crappy employee experience - Sales Advisor Equinox Employee Review

2.0
14 Mar 2016
Recommend
CEO approval
Business outlook

Pros

Fun environment, free gym membership, met great people, great for networking

Cons

Equinox corporate does NOT care about their employees. They provide a world class member experience, but could not give a crap about the employees. There's an open door and constant turnover, but they still make money so they don't care. They could make more and retain top employees, but the current model aligns with the fitness industry. Low quality employees slip through the cracks to management, high quality employees with dignity do not last long. Management is lazy, not inspiring, and they play favorites. Some managers even work out all day and do not help their teams. You work tons of hours, holidays, weekends, etc., crappy benefits, no time off...absolutely do not value the employees It's a shame because great people would stay if they were a quality company to work for.

Explore other reviews about Equinox

5.0
10 Feb 2026
Recommend
CEO approval
Business outlook

Pros

good benefits even for part time employees

Cons

hard to get a raise on your hourly wage

2.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

free gym membership your own office

Cons

Sales quotas can be aggressive, and there is constant pressure to hit monthly targets regardless of market conditions. Success often depends heavily on club traffic, lead quality, and location, which can make performance feel inconsistent. Long hours and weekend availability are frequently expected, especially during promotional periods and month-end pushes. Compensation can fluctuate significantly if sales goals are missed. Management styles vary greatly by club; some locations offer strong support while others can be highly numbers-driven. Administrative tasks and CRM follow-up can become repetitive and take time away from building member relationships. High turnover among advisors can create additional workload for remaining team members. Advancement opportunities exist but can be competitive and sometimes unclear. The focus on sales metrics can occasionally overshadow the hospitality and member experience aspects of the role. Corporate initiatives and promotions can change frequently, requiring advisors to quickly adapt messaging and sales strategies

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