Overworked! - Field Technician Ericsson Employee Review

2.0
28 Dec 2010
Recommend
CEO approval
Business outlook

Pros

There seems to be a wealth of training material available but I am working too much to be able to take advantage of it. Ericsson places greater value upon education than real world experience so it is a good place for recent college graduates.

Cons

There is enormous pressure on managers to utilize the workforce 100%+. However, there is little respect for these hard working people in the field. On call is mandatory and when you are on call you DO get called - alot. The workforce management system sees to that. Work is delivered via your smartphone and you never know what you're going to get. Often tasks are beyond the ability of the technician as no training is offered and the system does not take individual skill sets into account. "A tech is a tech" is a term I hear quite often. We were recently "absorbed" by Ericsson from a large U.S. telecom carrier so my views may swing more negative than most.

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5.0
9 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Growth focused leadership who are actively seeking out new approaches.

Cons

Some areas are still stagnant and overly corporate, can slow down progress.

5.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

Get work with an excellent team on interesting problems related to network API's, and communication APIs.

Cons

Some of the products could be better. Internal tooling changes a lot. Sales team don't get enough support from Marketing.

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