Beware - unethical practices - Anonymous employee European Wax Center Employee Review

2.0
2 Oct 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Free waxing, major holidays and weekend evenings off, most coworkers are fun to be around

Cons

There is a complete disconnect between cooperate, franchisee, managers and associates. While the company itself has the right idea, the franchisees and managers of certain locations have absolutely no idea how to run a business where not only are they successful but their employees are happy. The centers are run like wax factories where upper management and owners have no appreciation or understanding for those they employ. It's almost impossible to get time off no matter how far in advance you request. And if God forbid you have a family emergency or even worse a FUNERAL, they make you bend over backwards to get coverage for your scheduled shifts and if you don't get full coverage you still have to come in. If you're sick? Forget it. Doesn't matter if you're struggling to breathe or bleeding on the floor. They'll send you to the ER and make you come back to finish out the remainder of your shift. The complete disregard for people as human beings completely baffles and disgusts me. They only care about making money from you and the second you don't, they cut you loose. In my 8+ years of work history, this is by far the highest turnover I've ever seen in any company I've ever worked for and by far the most unethical. There are policies in place that everyone should abide by however management always breaks these polices at the expense of their waxers and other employees. You hardly ever get a break besides your lunch and if you do, it's usually a 15 minute break in between guests where you have to make wax which leaves you no time to sit down, drink some water and breathe. They work you like slaves an expect loyalty and respect in return.

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5.0
15 Apr 2026
Recommend
CEO approval
Business outlook

Pros

I feel valued and taken care of.

Cons

Guests try to take advantage of the waxers

2.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

Great coworkers, supportive team environment, loyal clients, and valuable opportunities to develop professional skills.

Cons

I’d like to raise some concerns about communication and fairness. We are asked to communicate everything, yet often our messages go unanswered or are met with a negative attitude. There is also a sense of favoritism in time-off approvals. Last-minute scheduling changes have disrupted my plans due to lack of notice. I’ve been incorrectly scheduled due to miscommunication, and I’ve had intense shifts without reasonable breaks. Additionally, our manager consistently arrives later than anyone, often when clients are waiting to pay, yet she gives attitude to others for minor delays. On top of that, product management is often last-minute. We run out of supplies like products, creams, or paper, and it only gets addressed when urgent, forcing us to scramble between rooms. I’m bringing these concerns forward because I hope for a more consistent, supportive, and equitable work environment for all of us.

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