Amazing mentorship, motivators, growth, and vibes! - Guest Service Associate European Wax Center Employee Review

5.0
5 Jan 2018
Recommend
CEO approval
Business outlook

Pros

-Relationships with coworkers, management, and guests. It is the best feeling when guests remember you by name, and vice versa. -Health, vision, and dental benefits for full-time associates, 30 hours or more. -This job is challenging! You determine the amount of money you can make by selling wax passes or products, which can be done if you are consistent, and you have an open mind that there are always things to be learned and different ways to deliver when talking to guests about wax passes! -The Stiebers management team always try to accommodate their staff and understand that happy associates = happy business. They always think and talk things through before making any significant changes and always think about what is best for the associates and the business. -Catalina and Holli are there for you whenever you need them. They will always be honest with you. -They have holiday parties every year and even allow you to bring your significant other! Last year we went to Top Golf and it was all paid for! The associates who have been with a company for a long time got to go to Ruth's Chris with a +1 to show their appreciation. -As a Guest Service Associate, you make commission and bonuses based on your performance. There are also monthly contests for all associates where you can make an extra bonus! Management tries to think of ways to motivate the team in an exciting way. -This EWC has growth opportunities and has even created positions suited for people's' strengths. For example, making someone into a designated sales trainer...that isn't a standard position. -There are monthly team meetings. -You will never be required to work both weekend days (It will either be Saturday OR Sunday). -Accommodating to time off requests.

Cons

-As a Guest Service Associate, your hours are dependent on your performance. This could be considered a con to some people. -Long hours on weekend shifts...you will usually work from 8:15-6pm as a Wax Specialist and sometimes as a GSA. -This is a sales position, which could be considered a con. Guests could think you are too pushy...but it's all about delivery.

Explore other reviews about European Wax Center

5.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

Absolutely amazing management, and lovely waxers. A great place to grow.

Cons

I have no cons that I can think of.

2.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

Great coworkers, supportive team environment, loyal clients, and valuable opportunities to develop professional skills.

Cons

I’d like to raise some concerns about communication and fairness. We are asked to communicate everything, yet often our messages go unanswered or are met with a negative attitude. There is also a sense of favoritism in time-off approvals. Last-minute scheduling changes have disrupted my plans due to lack of notice. I’ve been incorrectly scheduled due to miscommunication, and I’ve had intense shifts without reasonable breaks. Additionally, our manager consistently arrives later than anyone, often when clients are waiting to pay, yet she gives attitude to others for minor delays. On top of that, product management is often last-minute. We run out of supplies like products, creams, or paper, and it only gets addressed when urgent, forcing us to scramble between rooms. I’m bringing these concerns forward because I hope for a more consistent, supportive, and equitable work environment for all of us.

See reviews by: Helpful|Rating|Date|All