Pros
My squad members were awesome and always willing to help, the health benefits were decent, work is fully remote, and they provided a pretty generous stipend to purchase office equipment. If this job works for you, then you have the opportunity for production bonuses and taking days off if you've reached your weekly quota.
Cons
The training period was really smooth for me, and filled me with a lot of hope. They preached a lot about work/life balance and regularly encouraged us to go outside and "touch grass." Once you're out of training, however, this becomes more and more difficult as the work quota ramps up. Once I was fully ramped, I was typically working from 8:00 a.m. until 5:30/6:00 p.m. (and sometimes even until 8:00 or 9:00 p.m.) without taking a full hour for lunch, as well as working for a couple of hours on the weekend. I know that there were people on my squad who sometimes worked at 1:00 or 2:00 a.m. We were constantly reassured that eventually we would get to the point where we weren't having to work on the weekends in order to reach our quota, but I was fully ramped for several months and never made it to that point. Simply put, the amount of work that I was doing for the amount of pay I was receiving was absolutely bonkers. Additionally, at a certain point, it felt very much like a factory job, where the higher-ups didn't really care about the legal operations associates beyond our production. There's little to no creativity to be in had in this job, and quantity is definitely valued over quality. They talk a lot about caring for the plaintiffs, but at the end of the day, the work just felt soulless. At a certain point, it also became clear that the majority of my squad (including myself) were barely even using the AI technology to draft demands, because the AI would either miss important details, make details up, or simply not comply with the sentence structure/style that we were supposed to use. It was easier and faster at the end of the day to just draft almost everything ourselves, rather than relying on the AI. Unfortunately, I think a lot of this job comes down to luck. Your experience may vary depending on what squad of drafters you're assigned to and which manager you get. Your ability to hit your quota every week may vary depending on what kind of demands are available to work on. If you were only ever working on demands with 100 pages of medical records, for instance, then the quota would be doable. However, sometimes your squad will only have demands with 700 pages of medical records and 100 of those pages might be handwritten doctor's notes that you have to somehow decipher or all of the records for a provider might be out of chronological order, and suddenly you're stuck spending all day on one demand when you really need to complete at least two. It can totally come down to luck of the draw, and the quota system does a poor job of accounting for this kind of variance across demands.