A Decent Stepping Stone - Help Desk Technician II Everforth Apex Systems Employee Review

3 weeks of training for this roll gave me around 20% of the knowledge I needed to properly support the end users. Further training is short and the knowledge obtained from it may not actually be used until months later (as a T1 or T2). Half of the time I feel drastically under prepared to support someone I get on the phone. The pay is NOT sufficient enough when compared to other similar positions in the IT field.