A tangled mess. - Anonymous employee Everly Health Employee Review

Hello, thank you for your feedback, and we’re sorry you didn’t value your experience at Everlywell. Start-ups are hard and oftentimes we are required to pivot, pick up slack, or be opportunistic. We strive to make every individual feel like they have a voice here, and we work to get better at it each day. We certainly agree that there are growing pains with a fast-growing startup. Management works very hard (see examples below) to ensure employees are heard and responded to daily, both anonymously and not anonymously. This ranges from anonymous employee surveys to 1x1s with the CEO to bi-weekly townhalls and quarterly business reviews that reserve a significant amount of time for questions. Company-wide action plans are published to the company and communicated to the board as well. In 2019, we began measuring our employee NPS anonymously via CultureAmp twice a year on a number of vectors, and we publish that data to both the company and our board with an action plan that we hold ourselves accountable for. Our most recent employee NPS, conducted in November 2019, had 100% participation and was a +78 overall for the company and a +86 for management (above +70 is considered strong and +80 is considered best-in class). If you would like to speak about your feedback more in-depth, we'd love to hear from you and ensure we can make Everlywell a great place as we grow for others. Please do not hesitate to reach out to the people team at people@everlywell.com.