Even the individuals who trained me were vocal on how much they didn't like the job. - Behavioral Health Technician Evernorth Employee Review

1.0
15 Apr 2025
Recommend
CEO approval
Business outlook

Pros

You are able to work from home.

Cons

Every second of your day and your work is monitored/recorded. You are helping customers access mental health benefits so if you think you will be doing any type of social work/counseling that is untrue. I also felt tricked when accepting the job, as I made my interviewer aware that I was working on my masters degree and needed hours and was told that they would be able to assist. Once I accepted the job my manager had no idea what I was talking about.

Explore other reviews about Evernorth

5.0
21 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Hybrid schedule with helpful leadership

Cons

No cons yet. I've enjoyed my time here.

1.0
1 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Not many at this point.

Cons

Management typically hires friends from other companies, so there's a lot of nepotism. And no one actually cares if you do something as long as you say the right things to the right people. The office culture is toxic, and if you're unlucky enough to work within 50 miles of a office, you're required to go in, even though leadership doesn't bother. You're micromanaged to within an inch of your life, and after the layoffs every single department is buried in intake forms, box reports, status reports and other busy work designed to hold resources hostage to prevent the automation the company claims to support. There is rarely time during the day to take care of biological needs like a trip to the restroom and the expectation is that if you take PTO, you're always available. Basically, management appears to be trying to make the work culture so poor that more people will quit, reducing opex and limiting the amount of "retirement" packages and layoffs they need to complete. Expectations at this point are completely unreasonable, and for an "innovation company" that pays lip service to putting the patient at the center it's pretty clear the company doesn't care about anything but revenue.

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