Avoid at all cost - Lodging Service Representative Expedia Group Employee Review

1.0
15 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Cannot think of anything honestly

Cons

The list is really long, but here are some of them: - poorly paid - no real benefits, unless you live in the US - management is utterly useless, they have no idea of what their teams actually do, what they have to deal with and they simply don't care. - HR is rude and incompetent. Sexual harassment is rampant and nothing will happen if you report it... ah, no, actually it will: they'll change his seating and have him sit right next to you. - nepotism is the only way you'll get anywhere - micromanaging about everything, including how often and how long you spend in the bathroom - no balance of workload, you either do nothing or you are drowning, and funnily enough, those who do nothing all day are paid more. - you'll be reminded quarterly about how much the company makes and how well they are doing, but you'll get no bonus, it's more likely that they will announce mass layoffs (which happened in 2024) - they'll blame anything of the employee, even things that the employee has no control over, like accuracy of sick leaves. They won't do anything to make sure this doesn't happen again and again and you'll be without full paycheck multiple times a year. They'll say it's your fault, despite having communicated everything correctly to the doctor and not having any real way of knowing whether you'll get 1/3 of your paycheck, until you get it. The list of negative is really extremely wrong

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Expedia Group Response
3mo
Thank you for sharing your review. We take the points you've raised seriously. If you believe that an Expedia Group employee may have violated a policy or law, please report the issue through our formal whistleblower hotline.

Explore other reviews about Expedia Group

5.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

Good leadership and culture, good WLB

Cons

Large organization means structured, slow moving processes

2.0
29 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Constant state of transformation is ripe environment for new hires and functional experts from big name tech companies

Cons

Pre-covid the culture was really special. Collaborative, engaging, people-centric, with a unifying mission to enable travel for the world. Since covid there has been a revolving door of executive leadership, and with each round, they throw out the current strategy to try something "new" without building from the current or past successes. Constant change, but no clear vision or strategy of what they are trying to change to. Lack of strategy and low risk tolerance leads to too many priorities with not enough investment to move the needle in anything. Quarterly layoffs, but executed quietly team by team so as not to make news. No psychological safety. Talent strategy since covid is to hire externally over internal promotions to gain "functional expertise" therefore difficult to grow your career. Siloed divisions not working towards common goal. Lacks operating model maturity needed for a company of this size likely do to revolving door of execs and priorities. A cash cow company with an identity crisis trying to be an AI innovator. Build vs buy mentality slows them down. Too many exec pet projects that aren't vetted with proper business cases.

4
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