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Expedite Commerce

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Revolving door for sales - Anonymous employee Expedite Commerce Employee Review

1.0
9 Aug 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great product, very talented engineering and implementation teams.

Cons

Business model has not evolved from implementation to SaaS. The commercial team is micro-managed and ignored. Weekly standups are a love fest for product development and no recognition at all for anything the sales team is doing. A constant rotation of AE's creates a revolving door (avg tenure is weeks, not month) that impacts teams ability to sell. Selling is based on relationships and you can't nurture a relationship in 6-12 weeks with conflicting messaging and direction. Loyalty only runs one way, swear fealty to the company, but don't expect any in return. Results are expected to be immediate regardless of what their employee's experience or even vendor's experience tells them.

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Expedite Commerce Response
4y
We appreciate the positive points about our product, engineering and implementation teams, as well as your suggestions on sales. We have come to recognize the need for more documented messaging. Hiring seasoned sales reps with domain knowledge is not enough. So we have brought in sales leadership and are doing more to help even junior associates to identify and deliver great business outcomes to our buyers, which we believe is the basis for sales. Relationships are only forged after that. Weekly standups are an all-hands open-forum gratitude meeting where every employee shares thanks to each other. Given its open nature, we don’t expect to make any changes.

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Cons

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