Pros
Five years ago a vision was set out with key investments and onboarding very senior management.
Cons
From a customer standpoint, adoption of Experlogix CPQ presents several notable challenges. Implementations are often prolonged due to product complexity and a reliance on heavy customization. When native functionality falls short, customers and partners are frequently forced to create and maintain workarounds, adding cost, risk, and operational overhead. The underlying application design is relatively static, with limited support for advanced or hierarchical product configurations, constraining scalability for more complex use cases. In addition, uncertainty around the long-term product roadmap raises concerns about sustained innovation and platform viability. When compared with modern CPQ competitors, Experlogix is increasingly perceived as dated, particularly in areas such as user experience, configurability, and emerging capabilities like AI-driven pricing and visual configuration.