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Express Employment Professionals

Engaged employer

Good customers service - Customer Service Representative Express Employment Professionals Employee Review

3.0
13 Mar 2022
Recommend
CEO approval
Business outlook

Pros

Customer loyalty. Loyal customers have many benefits for businesses hence Increase profits. Customer recommendations. Increase conversion. Improve public image

Cons

Experience burnout and stress. Working as a customer service representative requires you to maintain a friendly demeanor at all times, regardless of how customers act or how you personally feel. ... Handle frequent changes

Explore other reviews about Express Employment Professionals

5.0
21 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Express hosts the best leadership conference hands down!

Cons

I wish it lasted longer!

3.0
30 June 2026
Recommend
CEO approval
Business outlook

Pros

The owner, Jessica, is fantastic as is the sales manager, Kirby. It can be a fun environment and putting people in a position to succeed is always rewarding.

Cons

Employees are not held to any sort of reasonable professional standard. Where it directly impacted this role at the time was that at least 25 hours every week were spent essentially begging employees to turn in time cards rather than doing anything productive. Standards seemed pretty inconsistent at times. The company felt a little aimless. There were several conflicting plans for the future. My understanding is that in the six months after my separation, they more or less replaced the entire staff for various reasons. Maybe they got it figured out now.

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